Frequently Asked Questions

Some of our Frequently asked questions answered! Feel free to get in touch with any questions or requests, were always happy to help!

Do you offer personalised gifts

Yes we offer a range of products that have customisation options. Can't find what you're looking for? Feel free to get in touch with a unique design or idea for us to help make a bespoke, original design just for you!

Will the engraving fade

Our slate products are laser engraved meaning that the design is physically etched into the slate forever ensuring that it wont wipe away or fade. A protective oil coating is also applied to protect the slate and enhance the colour.

Is the slate food safe?

Yes! Our naturally sourced slate is coated with a mineral oil - food safe coating!

Is the slate natural?

Yes! All of our slate is naturally sourced. Slate also has a long lifespan and a low environmental impact making it a very sustainable and eco-friendly material.

How long does shipping take?

We guarantee shipping as a maximum of two days after your order is placed and ship all orders with the Royal Mail tracked option. This guarantees a swift delivery time and allows you to track the progress of your delivery!

Do you ship internationally?

Yes! We offer global shipping via the Royal Mail's international tracked parcel service.

Do you have a physical shop?

Currently we are an online store only.

Can I order large quantities for my business (50+ items)

Yes! Please get in touch with us via our business email Slatevalleyuk@gmail.com or one of our social media platforms to discuss any potential large quantity orders and prices.

Will the slate damage my table?

All of our slate coasters come with small padded feet on the base to protect your surfaces from scratches and damage!

Can I make my own design and send it to be engraved?

We are happy to help with any unique engraving ideas you have, get in contact to discuss it with us and we'll be happy to help!